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Customer Care
Frequently Asked Questions
Here are quick answers to a few of the questions customers ask most often.
If you need order-specific help, contact support directly so we can review your case with the right details.
How long does shipping take?
Most orders are processed promptly and then move according to the carrier timeline. Preorder or launch-batch products may follow the timing stated on the product page.
How do I get help with an order?
Email care@mirlinks.com and include your order number plus any helpful details or photos. We will review the case and reply as soon as possible during support hours.
Can AOI help me choose a product?
Yes. AOI can assist with discovery, emotional direction, gifting questions, and product guidance. More complex issues can be handed to a human specialist when needed.
How do I join a waitlist or launch list?
Use the available waitlist or signup forms on the relevant product or experience page. If the same email is submitted again, we generally keep the latest valid record on file rather than creating duplicate entries.
Where can I read your policies?
You can review our privacy, terms, cookie, accessibility, shipping, and returns pages from the MIRLINKS footer or through the links below.