Shipping & Delivery

We prepare every order with care and aim to keep communication clear from checkout through delivery.

Customer Care

Shipping & Delivery

We prepare every order with care and aim to keep communication clear from checkout through delivery.

This page explains what customers can generally expect after an order is placed, including processing, shipment timing, and when to contact support.

Contact UsReturns & RefundsOrder TrackingFAQ

Order Processing

  • Most in-stock orders begin processing soon after payment confirmation.
  • Launch, preorder, or limited-batch items may follow the timing stated on the product page or order confirmation.
  • Processing times may be longer during peak periods, holidays, or unusual carrier disruption.

Shipment Updates

  • A shipment confirmation is sent once your order leaves fulfillment.
  • Tracking availability depends on the carrier and destination.
  • Delivery timing may vary based on region, customs handling, weather, and carrier conditions.

Before You Contact Support

  • Check your order confirmation and shipping confirmation emails first.
  • Allow extra time during launches, holidays, or severe carrier disruption before assuming a shipment is lost.
  • If tracking has stalled for an unusual period, contact us with your order number and the latest carrier status.

Need Help

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Quiet Updates

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Meet AOI
Meet AOI, our brand-native AI Agent. Beyond order-related FAQs, AOI can guide personality-aligned jewelry discovery, share archetype-inspired insights, and assist with product-related conversations 24/7. Complex inquiries will receive human review within 24 hours. Responses may be delayed on U.S. federal holidays.